bengobet Terms and Conditions

bengobet (bungobet.lat) is an online gaming platform that provides live casino, slots, cricket betting and various online gaming services for users in Bangladesh. This terms and conditions document defines the relationship between bengobet and its users.

These terms and conditions have been prepared in accordance with the applicable laws and regulations of the People's Republic of Bangladesh. bengobet's terms and conditions may be updated at any time and the latest version will always be published on this page.

To open an account and use gaming services on the bengobet platform, the following eligibility requirements must be met:

• You must be 21 years of age or older (for ages 21+ only).
• You must open the account in your own name — creating an account on behalf of a third party is prohibited.
• You must be legally eligible to participate in online gaming activities.
• Each person may open only one account.
• You are not on a voluntary self-exclusion list.

3.1 Registration Process

To open an account at bengobet, you must provide accurate and complete information. Providing false information at the time of registration will be considered a violation of the terms and conditions and may result in account cancellation.

3.2 Account Security

• It is your responsibility to keep your login details (username and password) completely confidential.
• Any unauthorized access to your account must be reported to our support team immediately.
• You are responsible for all activities that take place on your account.
• Account transfer or sale is strictly prohibited.

3.3 KYC Verification

For security and fraud prevention purposes, bengobet may carry out a Know Your Customer (KYC) verification process at any time. This may require a national identity card, passport or other government-issued documents.

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (per payment method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits must come from your own account — third-party payments are not accepted.
• bengobet reserves the right to hold suspicious transactions pending investigation.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Active bonus wagering requirements must be fulfilled before submitting a withdrawal request.
• A withdrawal request may be cancelled within a specific period after submission.
• Withdrawals may be held if KYC verification has not been completed where applicable.

5.1 Welcome Bonus

bengobet offers new members a 100% match bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 gives you a ৳1,000 bonus, bringing your total balance to ৳2,000. Or depositing ৳12,000 gives you the maximum ৳5,000 bonus, for a total of ৳17,000.

5.2 Wagering Requirements

• The wagering requirement for the welcome bonus is 25x (25 times the bonus amount).
• The wagering requirement must be met within a set period from the date the bonus is credited.
• Some games do not contribute to bonus wagering or contribute only partially — requirements may vary by game category.
• If you withdraw before meeting the wagering requirement, the bonus will be forfeited.

5.3 VIP Cashback

bengobet has four VIP levels with weekly cashback benefits: up to 0.3% at Bronze level, up to 0.6% at Silver level, up to 0.9% at Gold level and up to 1.2% weekly cashback at Platinum level. It is possible to advance to higher levels through continued active gaming.

5.4 General Bonus Terms

• A player may benefit from a specific promotion only once.
• Attempting to claim bonuses from multiple accounts is prohibited.
• bengobet reserves the right to change bonus terms or cancel promotions at any time.

bengobet believes in the fair play principle. All game software is operated through trusted third-party providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming and Ezugi.

• Game outcomes are determined entirely by a random number generator (RNG).
• If a manipulation claim regarding a game outcome is proven, that game's result may be voided.
• If a game is not completed due to a technical error, the bet for that round will be refunded.
• If a connection is lost during gaming, the game will resume from the point where it left off.
• If there is a conflict between bengobet's terms and conditions and a game provider's rules, bengobet's rules will apply.

The following activities are strictly prohibited on the bengobet platform and may result in account cancellation and forfeiture of funds:

• Using automated software, bots or scripts to play games.
• Creating multiple accounts or operating multiple accounts from the same device or network.
• Using deliberate strategies with the intent to abuse the bonus system.
• Conducting money laundering or any other illegal financial activity.
• Attempting to interfere with the platform's security systems.
• Behaving in an abusive or threatening manner toward other players or bengobet staff.
• Registering an account using a fake or false identity.

bengobet gives the highest priority to protecting your personal information. All data is kept secure through SSL encryption technology.

• Your personal information is not sold or rented to third parties.
• Information may need to be disclosed under legal requirements or regulator instructions.
• How your information is collected, stored and used is described in detail on our Privacy Policy page.
• You may request to view, correct or delete your personal information.

bengobet believes in responsible gaming and is committed to preventing gaming addiction. We take responsible gaming very seriously as part of our terms and conditions.

• Use the deposit limit feature to keep your gaming under control.
• Contact us if you need to use the self-exclusion or gaming break feature.
• Gaming is a form of entertainment — it should not be relied upon as a source of income.
• If you notice signs of gaming addiction, seek help immediately.

Visit our Responsible Gaming page for more details.

bengobet reserves the right to suspend or permanently close an account in the following circumstances:

• In the event of a violation of any section of these terms and conditions.
• In the event of failure to complete KYC verification or providing false information.
• In the event of suspicious or fraudulent activity.
• Under instruction from legal authorities.
• At the user's own request (self-exclusion).

Any remaining valid balance at the time of account closure will be returned, subject to bonus-related conditions being met. Funds may be held pending investigation where applicable.

bengobet is not responsible for the following:

• Interruptions or losses in a game due to internet connection loss.
• Issues caused by third-party software failure.
• Accidental data breaches where the user's own negligence is established.
• The user's legal responsibility in cases where online gaming is prohibited under the laws of Bangladesh.

bengobet always strives to provide a safe and reliable service, however in the event of a technical error, liability will be limited to a maximum of the bet amount for that game.

bengobet reserves the right to amend these terms and conditions at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date will change.
• Notifications may be sent to your registered email address for important changes.
• Continuing to use the platform after changes have been made will be considered as your acceptance of the new terms.
• If you do not agree with the new terms, you may request to close your account.

If you have any questions, feedback, or complaints about these terms and conditions, please contact us:

• 24/7 Live Chat Support — instant assistance in Bengali.
• Email: [email protected]

After receiving a complaint, our team will review the matter and try to resolve it as quickly as possible. Serious matters will be documented for review at a higher level.